Contraception and Sexual Health Clinics

Hope House Sexual Health Services provides sexual health care across the county. It is free and available to anyone who needs it.

Don’t walk in. Phone in.

From 10th July 2017 we are no longer holding walk in clinics. They have been replaced by a phone triage system so that you don’t have to queue up to wait to be seen.

Do you have an urgent concern?

If you have an urgent sexual health issue you can call us on 0300 421 6500 between 8am-11am Monday-Friday.

Our central booking number does use a queuing system although it does not say where you are in the queue, please wait to be connected as if you hang up and call back you will go to the back of the queue.

Our receptionist will ask you a few questions about why you need to attend. These questions can be quite personal but this is so we can ensure you are booked into the right service. If you have an urgent issue the receptionist will pass your details onto one of our specialist sexual health nurses and they will call you back to discuss your problem.

We aim to call you back before 1pm; please ensure you are able to answer your phone to receive our call. If you do not answer after two attempts we will not call again and you will need to contact our receptionist if you still want to be seen.

If the nurse assesses you to have an urgent issue they will aim to give you an appointment to see us in the next 24 hours (Monday to Friday). If you are unable to attend this appointment you may be booked into a routine appointment that could be in several weeks or you may be advised to see your GP or pharmacist.

Routine Appointments

If you need contraception or want to discuss a sexual health issue and do not need to be seen in the next 24 hours our receptionist can book you into a routine appointment.

We are currently experiencing exceptional demand for our service and sometimes our appointments are full. If this is the case you will be advised to call back in a week once more appointments are open or you could consider seeing your GP. If you are on a method of contraception and need it to be replaced or continued please try to plan ahead to book an appointment several weeks before it runs out.

Worried about a recent risk of HIV?

If you are worried about a risk of HIV in the last 72 hours you may need post-exposure prophylaxis after sexual exposure (PEPSE). Please call 0300 421 6500 between 8am and 6pm Monday to Friday. Outside of these times please attend your local Accident Emergency or Minor Illness and Injury Unit (MIIU).

Have you had a risk of pregnancy?

If you need emergency contraception please call 0300 421 6500 between 8am and 6pm Monday to Friday. Other services maybe able to help you outside of these times. Emergency contraception

No symptoms and just want a test?

If you are over 16 and have no signs or symptoms of a sexual infection you do not need to be seen in clinic and can order a home test kit. Please see our home testing page for more information.

Home Testing

When you attend

Please ensure you arrive around 10 minutes before your allotted time to complete your registration. If you are more than 10 minutes late for your appointment you may not be seen.

All our clinics are closed on UK Bank Holidays.


handicap-sign-3532532Please note: For anyone requiring assistance with transfers or a wheelchair user requiring a transfer board, please bring someone who could assist in this task.


If we do not have the correct medication in stock we may have to ask you to collect your treatment from Lloyds Pharmacy. There is no charge for the treatment of STI’s or contraception.

You collect your medication from:
Lloyds Pharmacy, 1-3 Bell Walk East-Gate Shopping Centre, Gloucestershire, GL1 1XH

Please Note:
For our prescriptions the pharmacy has a different phone number and opening times:

Monday to Friday: 09:00-17:30
Saturday: 09:00-13:00
Closed on Sunday.

Lloyds Pharmacy  

Gloucester – Hope House

Cheltenham Milsom Street









Information for under 18s attending CaSH Services

Specialist Clinics