Book an appointment

Where appropriate, you can attend your consultation online via a video call. We use a secure web-based platform called ‘Attend Anywhere’.

We will send you the link to the online waiting room. We will be notified when you arrive, so the doctor or nurse can join you when ready. There is no need to create an account and no information you enter is stored.

You have your own private video room that only authorised doctors and nurses can enter. You will need a good internet connection and a private, well-lit area where you will not be disturbed during the consultation.

Please note that video consultations might require an intimate examination are not suitable for under 18s. You will instead be asked to attend a clinic if this is required.

If you have a remote consultation (telephone or video) the doctor or nurse may ask if you feel comfortable sending a photograph to help them in their diagnosis. They will only do so when they believe it necessary.

You do not have to send a photograph if you do not feel comfortable – this is entirely your choice! If you do not feel comfortable sending a photo you can still access care and may be invited in to clinic for an examination instead.

Images are sent to a secure NHS email account which can only be accessed by doctors and nurses working in sexual health. You should not send any image without prior communication with the doctor or nurse.

Your image will be uploaded to your electronic Sexual Health patient health and care record, then deleted from the email account and rubbish bin.

If you have any questions about digital images, the doctor or nurse can explain more about this.

Under 18s

Please note, it is not suitable for people under 18 to send digital images. Patients under 18 will instead be asked to attend a clinic if an examination is required.

If the doctor or nurse thinks a photograph would be helpful, they will talk to you about this and email you with more information about your options, including a step-by-step guide. It is important to read this information and discuss any questions or concerns with the doctor or nurse prior to sending an image.

We are continuing to see patients face to face where required. We do not accept walk-ins, so please call the triage number on 0300 421 6500 to speak to a nurse, who will assess your needs and book an appointment if required.

Please note, you may be invited to have a telephone consultation prior to a face-to-face consultation. If you do attend clinic for a face-to-face appointment, we will be following the latest government guidelines regarding Covid-19, and may ask you some questions prior to arrival. You will be required to wear a face covering when attending a face-to-face consultation.