Book an appointment

Don’t walk in – phone in!

Due to Covid-19 we have introduced a number of new ways of working, including the increased use of technology and virtual consultations to improve patient care. We now provide the following appointment types:

Triage Hotline

0300 421 6500

For Pregnancy Advisory Service use 0300 421 6532

Telephone consultations

Due to Covid-19 we have introduced telephone consultations where appropriate. Depending on your needs you may then be prescribed medication to collect, or invited to have either a video consultation or attend clinic in person to see a doctor or nurse.

Video consultations

Where appropriate, you can attend your consultation online via a video call. We use a secure web-based platform called ‘Attend Anywhere’.

We will send you the link to the online waiting room. We will be notified when you arrive, so the doctor or nurse can join you when ready. There is no need to create an account and no information you enter is stored.

You have your own private video room that only authorised doctors and nurses can enter. You will need a good internet connection and a private, well-lit area where you will not be disturbed during the consultation.

Please note that video consultations might require an intimate examination are not suitable for under 18s. You will instead be asked to attend a clinic if this is required.

 

Digital images

If you have a remote consultation (telephone or video) the doctor or nurse may ask if you feel comfortable sending a photograph to help them in their diagnosis. They will only do so when they believe it necessary.

You do not have to send a photograph if you do not feel comfortable – this is entirely your choice! If you do not feel comfortable sending a photo you can still access care and may be invited in to clinic for an examination instead.

Images are sent to a secure NHS email account which can only be accessed by doctors and nurses working in sexual health. You should not send any image without prior communication with the doctor or nurse.

Your image will be uploaded to your electronic Sexual Health patient health and care record, then deleted from the email account and rubbish bin.

If you have any questions about digital images, the doctor or nurse can explain more about this.

Under 18s

Please note, it is not suitable for people under 18 to send digital images. Patients under 18 will instead be asked to attend a clinic if an examination is required.

If the doctor or nurse thinks a photograph would be helpful, they will talk to you about this and email you with more information about your options, including a step-by-step guide. It is important to read this information and discuss any questions or concerns with the doctor or nurse prior to sending an image.

Face to face

We are continuing to see patients face to face where required. We do not accept walk-ins, so please call the triage number on 0300 421 6500 to speak to a nurse, who will assess your needs and book an appointment if required.

Please note, you may be invited to have a telephone consultation prior to a face-to-face consultation. If you do attend clinic for a face-to-face appointment, we will be following the latest government guidelines regarding Covid-19, and may ask you some questions prior to arrival. You will be required to wear a face covering when attending a face-to-face consultation.

Our clinics

How to find us

Our main clinics are based in Gloucester and Cheltenham but we do have a number of other clinics throughout the county providing sexual health and contraception clinics.

Please note that the Pregnancy Advisory Service is based in Gloucester only.

Gloucester

Hope House
Gloucestershire Royal Hospital
Gloucester
GL1 3NN

Clinic opening hours:

  • Monday 8am-5pm
  • Tuesday 8am-8pm
  • Wednesday 8am-5pm
  • Thursday 8am-8pm
  • Friday 8am-5pm

Hartpury University and Hartpury College

Hartpury House
Gloucester
GL19 3BE

*Available for students only*

*Not currently open due to Covid-19*

Cheltenham

The Milsom Centre
8 Milsom Street
Cheltenham
GL50 4BA

Clinic opening hours:

  • Monday 8am-8pm
  • Wednesday 8am-8pm
  • Friday 8am-1pm

Coleford

Coleford Health Centre
Railway Drive
Coleford
GL16 8RH

*Not currently open due to Covid-19*

Stroud

Beeches Green Health Centre
Stroud
GL5 4BH

*Not currently open due to Covid-19*

Cirencester

Cirencester Hospital
Tetbury Road
Cirencester
GL7 1US

Clinic opening hours:

  • Tuesday 8.30am-12pm

Royal Agricultural University

Royal Agricultural University
Stroud Road
Cirencester
GL7 6JS

Clinic opening hours:

  • Tuesday 1.30pm-5pm

*Available for students only*

Tewkesbury

Tewkesbury Community Hospital
Barton Road
Tewkesbury
GL20 5GJ

*Not currently open due to Covid-19*

Pharmacy

There is no charge for the treatment of STIs or contraception from a sexual health clinic. Most treatments are supplied directly from the clinic at your appointment.

If a prescription needs to be written, this will be given to you at the appointment, and will be dispensed by the Trust’s pharmacy, Fairview Health.

Fairview Health Pharmacy

Fairview Health Pharmacy
Unit 10, Rockhaven
Triangle Park
Metz Way
Gloucester
GL1 1AJ

Tel: 03300 884 388

Opening hours for patient access

• Monday to Friday, 9am – 5pm
• Saturday, 9am to 12 noon

Prescriptions can be delivered back to the clinic for collection by arrangement – please discuss at the appointment or contact the pharmacy.

Opening times

The service is currently open Monday to Thursday, 8am to 8pm (last appointment 7pm) and Friday 8am to 5pm (last appointment 4pm).

Find Your nearest clinic

Currently, due to the Covid-19 pandemic, appointments are only available in Gloucester and Cheltenham. To book an appointment call the Telephone Triage Line on 0300 421 6500.